We apologize for any inconvenience you may have experienced while using ParkChicago© or one of our pay stations. Just follow these simple steps to submit a Refund Request Form and we will investigate your claim.
Please note that you must submit your refund request within 30 days of the original transaction date.
|1||Document the six‐digit pay station Zone ID # (located under the digital screen on the pay station or on the street signs) and the time the transaction occurred.|
|2||Print the “Refund Request Form”: refund-request-form-2016. If you do not have Internet access, call our Helpdesk at (877) 242‐7901 and one of our agents can email or mail you the form.|
|3||Complete the Refund Request Form. Incomplete forms cannot be processed.
If you are requesting a refund for a credit card transaction used at the pay station, complete the Credit card information section. Do not write or submit an image of your complete credit card number.
|4||Email or mail the completed request with all supporting documents to:
|5||We’ll inform you of the status of your refund along with your reference number for your claim. Please allow 45 days for review and processing.|