Request Refund

We apologize for any inconvenience you may have experienced while using ParkChicago© or one of our pay stations. Just follow these simple steps to submit a Refund Request Form and we will investigate your claim.

Please note that you must submit your refund request within 30 days of the original transaction date.

1 Document the six‐digit pay station Zone ID # (located under the digital screen on the pay station or on the street signs) and the time the transaction occurred.
2 Print the “Refund Request Form”: refund-request-form-2016. If you do not have Internet access, call our Helpdesk at (877) 242‐7901 and one of our agents can email or mail you the form.
3 Complete the Refund Request Form. Incomplete forms cannot be processed.

If you are requesting a refund for a credit card transaction used at the pay station, complete the Credit card information section. Do not write or submit an image of your complete credit card number.

4 Email or mail the completed request with all supporting documents to:

  • Email: refunds@lazparking.com
  • Mail:
    LAZ Parking Chicago
    c/o Parking Meter Refunds
    PO Box 8210
    Chicago, IL 60680
5 We’ll inform you of the status of your refund along with your reference number for your claim. Please allow 45 days for review and processing.